Because of Brexit uncertainty it is not possible to order non-stock (make-to-order) Buffalo's online for now.
If you would like to find out more information about any of our products or would like to discuss your requirements in more detail then please contact us.

Shipping and Returns

Version 1.1 - On 24-08-2018 this page has been updated.

Shipping
We currently ship to almost all countries in the European Union. The shipping times are 1-8  business days from when we have confirmed your shipment (not including weekends and holidays).

Return of Product
If you for any reason would like to return your product and change it for a other product, please read the instructions below carefully. You have 14 days to change your product for different size/color. (Stock items only) Specials made and ordered (backorder) for you at the factory cannot be changed. If you want to return a special ordered product a return fee of 400,-- SEK will be charged.

If you’re unhappy with your product, we are always interested to hear your feedback at info@dutchies.today.

Exchange of Product
If you want to exchange your product to another size or color, or another product, just return the product within 14 days and then place a new order on shop.dutchies.today. Your new product will be delivered to you within a few days (if in stock) and you’ll receive the refund as soon as we receive your returned product in good order. Before this always contact customer service at info@duchties.today.

Return Instructions

  • Place the item in a safe and well-padded packaging together with your original packing slip or invoice

  • Seal carefully and make sure you have the correct postage

  • Write the following address on the package:

     Dutchies.Today, Järvsand 340, 833 95 Strömsund (Sweden)

  • We will notify you when we have received your package.

We recommend you to always ship with a carrier that provides tracking and insurance.

Return Policy
We have a 14 day exchange and return policy for stock products. Please make sure all products are unused, with their original packaging, tags and wrapping complete.

Please allow 10-15 business days to process after we have received your package.